Terms & Conditions

Our policy
 
These terms and conditions are valid for shopping in the internet shop Retart (www.retart.sk). They further define and explain seller (Retart) and buyer (customer) rights and responsibilities.
 
Seller:

Matus Kucharovic (Mgr.)

Address:

Retart
Winterova 24
Piestany 92101
Slovakia
 
Purchasing the goods on this website the buyer agrees with these terms and conditions, which apply to all relations between the seller and the buyer when concluding a lease contract and also for potential complaints on goods.
 
Ordering goods
 
All orders placed on www.retart.sk are obligatory for both sides. By placing an order online to purchase a product the buyer confirms that they have read and agreed with these terms and claim conditions. The seller confirms the acceptance of the order by sending e-mail confirming receipt. The seller reserves the right not to accept an order from the buyer, who did not receive or did not pay for the goods in the past. The order may be cancelled by the buyer via e-mail anytime before they receive the confirmation of their order from the seller. The buyer is responsible for the damage which is caused by the incorrect use of the internet shop.
The seller reserves the right to cancel an order when:
 
- the contact details are not properly completed by the buyer
- the required goods is not available for a longer period
 
Order confirmation

The order is received within 24 hours, we will send you an order confirmation e-mail sent to you will also be informed by email. Some orders (large quantity or special requirement), you get in touch to confirm your order by phone. The purchase contract is established by sending the order from the website www.retart.sk
 
Price of goods
 
The price is listed with individual items. All prices are final.

Price of Shipping

Personal pick-up - Piešťany FREE

1. Europe: The territory of the European Union: Price € 5.00 Postal registered mail.
2. World : All other countries of the World:    Price € 5.00 Postal registered mail.
3. DPD DELIVERY EU:  Price 15€
4. PACKETA EU:  Price 4 €

Payment and delivery options
 

1. TRANSFER TO ACCOUNT ( internet banking )
2. VISA / MASTER CARD ( redirect through PAYPAL )
3. PAYPAL ( redirect through PAYPAL )
 
Delivery period
 
The seller is obliged to deliver the goods within the shortest period possible, depending on its availability in store. Delivery time is it from 2 to 5 days. The buyer is obliged to pay the full price for the goods. The buyer takes the possession of goods on the day of full payment. The seller is not responsible for the delayed delivery caused by the postal service. The seller is not responsible for the impossibility of delivering the goods caused by force mayor or when the ordered goods are not available. The order can be cancelled within 24 hours after the reception of the information e-mail.
 
Cancellation and returns
 
In accordance with the law on consumer protection is the buyer entitled to defeat a contract within 7 days from the date of delivery. The buyer can back out of the contract in writing, by e-mail: info(a)retart.sk. The number of order and the date of purchase must be included. However, it is essential that the buyer returns the goods: complete and unused in the original packing together with the purchase receipt. The returns of goods are at the buyer’s expense. We recommend insuring the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for goods on buyer’s account within 14 days from the acceptance of the returned goods.
 
Final provisions
 
All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest. These terms and conditions came into effect on June the 8rd 2013.
 
The right to lodge a complaint
 
If the purchased goods are damaged, the buyer has the right to lodge a complaint. It is necessary for the goods to be clean, complete and in compliance with general hygiene principles. The buyer is compulsory to use the goods according to the generally known rules, as well as according to the requirements determined for the use and treatment of goods in compliance with its natural lifespan.
 
How to lodge a complaint
 
You can make a complaint in writing, by e-mail info(a)retart.sk
The reclaimed goods can be delivered by Slovak post or by a courier. The complaint must contain written description of the damage, which is a subject of the complaint and the purchase receipt.
 
Seller’s responsibility
 
The seller is responsible for the quality of the goods and their properties must answer the demands, legal principles and the purpose. The seller is also responsible for the imperfections, which occurred during guarantee period.
The seller is not responsible for the defects:
a) if the defect was caused by the buyer
b) if the buyer was given a discount on the goods
c) If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
d) If the goods were damaged due to unprofessional manipulation
e) if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
Once the complaint is accepted, a letter of complaint is issued containing the date of acceptance, what kind of goods is reclaimed, when and where the goods were purchased, what defect has occurred and the price of the goods at the purchase. The letter of complaint is sent to the buyer by e-mail. The seller has to examine the reclaimed goods and decides about the complaint, in more complicated cases it may take up to three days. The seller settles the complaint up to 30 days.
 
Guarantee period
 
The guarantee period is 24 months from the acceptance of goods. The guarantee period may be longer if it is marked on the goods, on the packaging, or in the guarantee letter. If the claim is provided with repair, guarantee period is extended for the time from the fullfilment of claim to the day, when the consumer is compulsory to take over the goods, even if they did not. If the complaint is provided with exchange of goods, new guarantee period runs from the date when the goods were delivered, respectively sent to the buyer. If the complaint of defective goods is not applied within the guarantee period, the law of liability for defects expires. The buyer will be informed about the complaint in person, by phone or e-mail.
 
The protection of personal data
 
Retart appreciates their clients and we realize that Internet shopping requires a large amount of trust. We will respect your privacy. All information you submit will be used only for the purpose of our communication with you, our customers. We will not share your personal information without your permission to third parties.
 
We are trying to accommodate the demands of our customers.
We will be happy to hear from you in case of any questions or requests!